Welcome to The Shoe Stride’s FAQ page! We’re here to ensure your shopping experience is as effortless as slipping into your favorite pair of shoes. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.
Product Questions
What types of shoes do you offer?
We carefully curate a collection of fashion-forward footwear for confident women, including:
- Boots & Booties
- Flats & Loafers
- Heels
- Mules & Clogs
- Sandals
- Sneakers
- Wedges
How do I choose the right size?
Our shoes generally fit true to size. For specific sizing questions, we recommend:
- Checking the detailed size chart on each product page
- Reviewing customer reviews for fit notes
- Contacting our fit specialists at [email protected] for personalized advice
Do you offer wide width options?
Currently, we focus on standard widths, but many of our styles are known for their comfortable fit. Look for “comfort” or “roomy” in product descriptions, or ask our specialists for recommendations.
Shipping & Delivery
Where do you ship?
We proudly offer global delivery from our Miami boutique to most countries worldwide (excluding some Asian and remote regions). During checkout, you’ll see if we deliver to your location.
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 days after processing (1-2 business days)
- Free Shipping: For orders $50+ via EMS, delivered in 15-25 days after processing (1-2 business days)
How long will my order take to arrive?
After our 1-2 business day processing time:
- Standard Shipping: 10-15 days
- Free Shipping: 15-25 days
Can I track my order?
Absolutely! All orders include tracking. You’ll receive a tracking number via email once your order ships, allowing you to follow your package’s journey from Miami to your doorstep.
Returns & Exchanges
What’s your return policy?
We want you to love every pair:
- 45-day exchanges – because real life testing matters
- Free U.S. returns – no risk in finding your perfect fit
- Items must be unworn with original packaging
- Returns must be initiated within 15 days of delivery
How do I initiate a return or exchange?
Simply email our team at [email protected] with your order number and request. We’ll guide you through the process and provide return instructions.
When will I receive my refund?
Once we receive your return, please allow:
- 5-7 business days for processing
- Additional time for your bank to post the credit (typically 3-5 business days)
Payment & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Do you offer gift cards or certificates?
Not currently, but we’re working on this feature! In the meantime, you might consider placing an order with a gift note (which we happily include with every shipment).
Customer Care
How can I contact customer service?
Our Miami-based team is happy to help! Email us at [email protected] for:
- Fit advice from our specialists
- Order inquiries
- Style recommendations
- Any other questions
Where is The Shoe Stride located?
Our boutique is located at:
3530 Washington Avenue, Miami, US 46959
All orders ship from this location with boutique-level care.
3530 Washington Avenue, Miami, US 46959
All orders ship from this location with boutique-level care.
Still have questions? We’re here to help you find your perfect stride. Contact us anytime at [email protected].
Join over 200,000 women who’ve found their perfect pair with us!