At The Shoe Stride, we want every step in your footwear journey to be perfect. If your purchase doesn’t meet your expectations, our hassle-free returns process ensures you can shop with confidence.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, in original condition with all tags attached
  • Original packaging must be included
  • A proof of purchase must be provided

Note: For hygiene reasons, we cannot accept returns on sandals that show signs of wear or have been tried on without protective footwear coverings.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below for faster processing.
  2. Wait for Approval: Our Miami-based team will respond within 1-2 business days with return authorization and instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our Miami address using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Shipping Options

You may choose your preferred shipping carrier to return items. We recommend using:

  • DHL or FedEx for faster processing (typically 5-10 business days to our facility)
  • EMS for more economical shipping (typically 10-20 business days)

Our return address:
The Shoe Stride
3530 Washington Avenue
Miami, US 46959

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline:
    • Credit card refunds: 5-10 business days to appear on your statement
    • PayPal refunds: 3-5 business days
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Clearly indicate in your email the item(s) you wish to exchange for
  3. We’ll process your exchange once we receive the original items
  4. You’ll be responsible for any price differences and additional shipping costs

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear The Shoe Stride Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) for return: [Product Name, Size, Color]
  • Reason for return: [Please specify]
  • Exchange preference (if applicable): [Product Name, Size, Color]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a free return shipping label and expedite your replacement or refund

For any questions about our returns policy, don’t hesitate to contact our friendly customer service team. We’re here to ensure your experience with The Shoe Stride is as comfortable as our premium footwear.